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Registered 23.07.2016

Registered 23.07.2016

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AJ Help Desk SaaS

AJ Help Desk SaaS

Contact Person: Karthick
Phone: 0452-3917777

Everyone knows the importance of customer support. Now with the use of advanced tool, you can improve the operation efficiency of your support desk.
We are introducing our new help desk - hosted solution as Cloud Computing Service model with advanced features with easy to operate admin panel.
Our services are tailored for Small Business Owners and they don't need any HTML or Programming skills to setup and maintain. It is easy system. we also provide 24x7 support and Video Tutorials to support you.

Top 25 Excellent Features of AJ Help Desk:

  1. Simple and Advanced Search option

  2. Email to friend option

  3. Support for three knowledge base resources (pdf, videos, articles)

  4. Easy to use Navigation

  5. In-depth metric system (comments, star rating and etc)

  6. Easy to create Articles – WYSIWYG editor

  7. Have two type of self support (FAQ and step-by-step trouble shooter)

  8. Multiple category and multilevel sub category

  9. Simple ticket posting , any registered user can post the tickets.

  10. Five level Priority Based Ticketing System (low, medium, high, urgent, critical)

  11. Auto Assign of Tickets directly to Staff members - Department Wise.

  12. Auto Suggestion of Knowledge Base content with respect to the data entered in the ticket problem column, minimizing the tickets ration & providing speedy resolution

  13. Automated Mails on Ticket Posting, Resolution & Closing with ticket details

  14. Advanced Email Parser, a versatile and powerful incoming mail processing tool that can handle many email tasks automatically.

  15. Automatically convert email to database records. Save time & money by automating message processing. Increase support by automating auto responses and email follow ups.

  16. Facility to Chat with Multiple User at a time

  17. Ability to send attachments via Chat System

  18. Chat Transfer between Online Staffs

  19. Embeddable Operator Chat Icons

  20. Integrated Sound alert system

  21. Controls to add & manage company events

  22. Feedback capturing widget to use in multiple websites

  23. Inbuilt Staff –Staff communication system & work transfer system

  24. Auto responder mails on ticket posting acknowledgment, ticket closing & ticket reopen.

  25. 30 Day Free trial for new users and no credit cards required.

  • Offers support via dedicated support ticket management system
  • Offers telephone AND email support
  • Uses the latest technology
  • Offers a free trial
  • Industry experience and credentials
  • Service level agreements provided
  • Is updated with new features on a regular basis
  • Provides users with options to customise application
  • Charges a monthly fee and no setup fee
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