Everyone knows the importance of customer support. Now with the use of advanced tool, you can improve the operation efficiency of your support desk.
We are introducing our new help desk - hosted solution as Cloud Computing Service model with advanced features with easy to operate admin panel.
Our services are tailored for Small Business Owners and they don't need any HTML or Programming skills to setup and maintain. It is easy system. we also provide 24x7 support and Video Tutorials to support you.
Simple and Advanced Search option
Email to friend option
Support for three knowledge base resources (pdf, videos, articles)
Easy to use Navigation
In-depth metric system (comments, star rating and etc)
Easy to create Articles – WYSIWYG editor
Have two type of self support (FAQ and step-by-step trouble shooter)
Multiple category and multilevel sub category
Simple ticket posting , any registered user can post the tickets.
Five level Priority Based Ticketing System (low, medium, high, urgent, critical)
Auto Assign of Tickets directly to Staff members - Department Wise.
Auto Suggestion of Knowledge Base content with respect to the data entered in the ticket problem column, minimizing the tickets ration & providing speedy resolution
Automated Mails on Ticket Posting, Resolution & Closing with ticket details
Advanced Email Parser, a versatile and powerful incoming mail processing tool that can handle many email tasks automatically.
Automatically convert email to database records. Save time & money by automating message processing. Increase support by automating auto responses and email follow ups.
Facility to Chat with Multiple User at a time
Ability to send attachments via Chat System
Chat Transfer between Online Staffs
Embeddable Operator Chat Icons
Integrated Sound alert system
Controls to add & manage company events
Feedback capturing widget to use in multiple websites
Inbuilt Staff –Staff communication system & work transfer system
Auto responder mails on ticket posting acknowledgment, ticket closing & ticket reopen.
30 Day Free trial for new users and no credit cards required.
SaaS Directory 
Report Listing 