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Conversocial


Email: hello@conversocial.com
Website: http://www.conversocial.com
Phone: 1 (646) 375 2492

Hundreds of major brands use Conversocial in the contact center to handle high-volume customer service through social media in the most efficient and secure way possible. We cut through the noise of social media to automatically identify and prioritize customer service issues, with natural language processing that adjusts to specific industry needs.


Customizable workflows and permissions are designed to scale up to large teams of agents and managers, with an intuitive interface that’s easy to learn and use, with the ability to fully integrate into the contact center. Real-time tools and analytics enable managers to track customer service performance and agent productivity.


We are designed for rapid implementation. As a result, our clients are able to immediately manage the growing volume of customer service conversations taking place over social in the most efficient and cost effective way.


  • Offers support via dedicated support ticket management system
  • Uses the latest technology
  • Offers a free trial
  • Industry experience and credentials
  • Service level agreements provided
  • Provides third party integration via API
  • Is updated with new features on a regular basis
  • Provides users with options to customise application
  • Charges a monthly fee and no setup fee
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