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Nectar Desk

Nectar Desk


Email: symon@nectardesk.com
Website: https://www.nectardesk.com
Phone: 8777775728
Fax: 8777775728

Features:

Nectar Desk's features include:

instant number purchasing
custom messages and music
business hours
customer queues
IVRs
call recordings
unlimited concurrent calls
call control
voicemail by email
desktop notifications
call history
automatic call distribution
extensions
ring groups
unlimited calls in queues
caller ID masking
cold/warm transfers
skills based routing
call whispering
call monitoring
call disposition codes
auto-dialing
advanced queue history
call barging
email
SMS
custom agent statuses
agent activity
contact activity
contact center overview dashboard
agent overview real time dashboard
multi-queue real time dashboard
detailed queue analytics
agent performance analytics
interval reports
CRM integrations


Benefits:



Nectar Desk is the most complete and affordable call center solution for your business. The main benefit of this product that sets it apart from the competition is the advanced agent analytics. Drill down into the performance of your agents to look at their average call handling time, ratio missed calls and other key performance metrics. Use this information to manage your staffing as needed.

Features:

Nectar Desk's features include:

instant number purchasing
custom messages and music
business hours
customer queues
IVRs
call recordings
unlimited concurrent calls
call control
voicemail by email
desktop notifications
call history
automatic call distribution
extensions
ring groups
unlimited calls in queues
caller ID masking
cold/warm transfers
skills based routing
call whispering
call monitoring
call disposition codes
auto-dialing
advanced queue history
call barging
email
SMS
custom agent statuses
agent activity
contact activity
contact center overview dashboard
agent overview real time dashboard
multi-queue real time dashboard
detailed queue analytics
agent performance analytics
interval reports
CRM integrations


Benefits:



Nectar Desk is the most complete and affordable call center solution for your business. The main benefit of this product that sets it apart from the competition is the advanced agent analytics. Drill down into the performance of your agents to look at their average call handling time, ratio missed calls and other key performance metrics. Use this information to manage your staffing as needed.



Benefits:



Nectar Desk is the most complete and affordable call center solution for your business. The main benefit of this product that sets it apart from the competition is the advanced agent analytics. Drill down into the performance of your agents to look at their average call handling time, ratio missed calls and other key performance metrics. Use this information to manage your staffing as needed.



  • Uses the latest technology
  • Offers a free trial
  • Service level agreements provided
  • Provides third party integration via API
  • Is updated with new features on a regular basis
  • Provides users with options to customise application
  • Charges a monthly fee and no setup fee
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